SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidegallery.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidegallery.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was on the lookout for something unique to add a touch of whimsy to my home decor when I chanced upon this levitating LED moon lamp. The first thing that caught my attention was its strikingly realistic representation of the moon's surface, which is beautifully illuminated by LEDs. But what truly sets it apart from other lamps in my collection is its levitating feature - it's like having a miniature celestial body floating right there in your living room! The added functionality of wireless charging makes it even more appealing as you can simply your phone on the base and it charge up while being bathed in soft lunar glow. And let's not forget about the RGB rotation; watching those colors change gradually adds such a calming effect to any space. All these features combined make this product much more than just a lamp - it’s an experience.
This lamp is a true marvel! The levitating feature paired with the LED lights are mesmerizing. It's quite to watch, especially after a long day.
The wireless charging capability of this moon lamp is amazing. I don't have to worry about wires tangling up anymore!
Mesmerizing
Absolutely love how it adds an extra touch of magic to my living room decor. Plus, the RGB rotation gives off such beautiful colors. 🌈
no cords no mess just pure beauty and convenience in one package
recommend
My kids adore their new night light - it's like having their own personal moon! 🌙
A perfect blend of technology and aesthetics, this 3D levitating lamp has truly lit up my life!
Stunning
this little gem not only illuminates but also charges wirelessly 👏
I'm amazed at how realistic the moon looks on this lamp - it feels like I've got a piece of space right here in my home.
ok
rgb rotation? check ✔️ wireless charging? check ✔️ floating effect? double-check ✔️✔️ couldn't ask for more from a single product
The soft glow from this lamp creates such a soothing atmosphere in our bedroom. And let's not forget about that cool floating effect!
impressive
it literally floats and glows just like the real moon...so magical ✨
The levitating feature of this lamp has become the talk of every gathering at my home! Plus, it’s so easy to use.
This Lamp has quickly become one of my favorite pieces at home. It doesn't only serve as an excellent source of light but also doubles as a wireless charger, making life so much easier without tangled wires around me anymore. What really stands out though, is how accurately detailed and lifelike the moon appears – almost like holding part of outer space within arms reach! When turned on, especially during night time, you can see all crevices and craters lighting up creating a mesmerizing view that leaves everyone spellbound every single time they see it float above its stand effortlessly! And then there’s RGB rotation adding another layer to already surreal ambiance with beautiful changing colors painting everything around into different hues every few seconds – truly magical!
not your average lamp - it floats, glows and charges devices wirelessly...truly next level stuff
simply out of this world
RGB rotation gives off an array of stunning colors that light up any space beautifully 🌈🔮
Adds a magical touch to my room.
this isn't just a product, it's an experience... absolutely breathtaking ✨💫
incredibly stylish and modern
A beautiful blend of design and technology.
amazing
RGB rotation offers such stunning visuals.
love it!
it's like having a piece of the moon at home