SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidegallery.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidegallery.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
👌 This umbrella is a lifesaver! The extra large coverage keeps me dry even in the heaviest. And it's windproof too, no flipping or breaking!
I love that this umbrella is dual-use - perfect for both sunny and rainy days. Plus, the sleek black design makes it look so professional.
The fully-automatic control on this thing is amazing! One touch to open and close, doesn't get any easier than that.
Definitely recommend
This umbrella has been my go-to for all weather conditions. It’s durable enough to withstand strong winds without any damage 🌬️
Absolutely thrilled with how portable this umbrella is despite its large size. Fits into my briefcase like a charm
i'm impressed by the protection this brolly offers against rain wind and sun ☔🌞💨
👍
this solid black beauty isn't just practical but also stylish making me feel confident whether i'm at work or leisure 😎
I appreciate how lightweight yet sturdy this umbrella feels in hand. It's definitely built to last!
Loving the minimalist design of this product – looks very professional while providing excellent coverage from rain or shine ☂️☀️
Not only does this umbrella save me from getting drenched but also keeps harmful UV rays at bay. What a win-win!
A+ in my book.
This brolly's sleek black design suits both business and leisure activities and I love it! 👔🕶️
I can't get over how durable this umbrella is even with its lightweight construction. It definitely stands up to the wind test 🌬️
this one's got full marks for convenience fits snugly into my bag despite being extra large when opened
the automatic open/close mechanism on this thing? absolute lifesaver during sudden downpours ⛈️
this isn't just an umbrella it’s a shield against all weather conditions rain wind or sun bring it on ☔💨☀️
💪 Highly recommended!
A big thumbs up for the dual-use design of this product – protects against rain and harmful UV rays alike
i'm really loving the minimalist yet professional look of this brolly makes me feel put-together even on gloomy days ☁️😎
Never thought an umbrella could be so versatile!
This has become my go-to accessory whether I'm off to work or out running errands 🏢🛍️ The solid black color goes well with everything too!
the convenience of this umbrella is unmatched opens and closes with just one touch perfect for those unexpected weather changes 🌦️👏