SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidegallery.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidegallery.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love this feeding set! The strong suction bowl is a lifesaver for messy eaters. Plus, it's so easy to clean.
This silicone set has madetime fun again. My baby enjoys the cartoon shapes and I appreciate the safety features!
Perfectly designed for my little one’s hands. The spoon and fork are just adorable and functional too.
👍
No more worrying about harmful chemicals with this silicone feeding set. It gives me peace of mind knowing it's 100% food grade quality.
The straw cup in this set has been instrumental in teaching my baby independent drinking - no spills, no fuss!
These utensils have really encouraged self-feeding in our household. Plus, they’re heat resistant making them super versatile during meal prep 🙌
i love that i can pop these into the microwave without worry because they're heat resistant! definitely worth every penny
this feeding set makes cleaning up after meals a breeze – just throw them in the dishwasher and you’re done
The cute cartoon shapes on these pieces make eating exciting for my kiddo - he actually looks forward to mealtime now
Absolutely adore how well thought out each piece is; especially appreciate that everything is free from BPA PVC latex
Seriously impressive durability on all components of this kit – even after multiple drops there isn’t any visible damage or wear
This feeding set has been brilliant at reducing messes thanks to its secure suction bowl feature – less cleanup time for me yay!🎉🎉
we're all about safety in our home and this feeding set delivers – it's made from the highest quality materials which is a big relief
The straw cup has been a revelation for us; my baby can now drink independently without any spills or messes!
Genuinely impressed by how easy these are to clean. They’re resistant to stains & odours making them perfect for everyday use.
love the fun cartoon shapes on these pieces - they add such a playful element to mealtime and keep my little one engaged 🌟
I'm so happy with this purchase, everything is just as described. The suction bowl stays put, no more food flying across the room!
This set is built to last! It's survived countless drops and still looks brand new. Plus it's safe for baby, couldn't ask for anything better.
My favorite part of this feeding set? It encourages self-feeding. My kid loves using the ergonomic spoon and fork 😁
this feeding kit has been an absolute lifesaver during mealtimes - love that it’s microwave safe too
Nice quality
Seriously sturdy utensils here folks – they’ve held up remarkably well even after months of daily use 👏👏
We've had zero issues with spills thanks to the secure lid on the straw cup - definitely recommend!
This silicone feeding set makes mealtime enjoyable again; not only does my kiddo have fun but I also appreciate less cleanup time 😉😉