SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidegallery.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidegallery.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice- was a free gift
works great and grinds perfectly! even cones with a little cleaning brush!
Nice quality not bad
works great! love it
I absolutely love this !! it never leaves my counter..it stays right by the stove. it does require about 12 AAA batteries (6 AAA batteries per grinder) but it is so easy to put together and refill. hands free and easy on the wrist for sure.
love them works grate
I , just as pictured, awesome, grinds perfectly, fantastic set, works great! love it.
They arrived in perfect condition, I need to put the batteries in it, I hope they work
grinds perfectly , just as pictured
Makes a great gift. Daughter loves them, especially matches her entire kitchen attire. It works great from different grinding size when dial!!!! Awesome size- needs 12AAA batteries(6 for each) but well worth it!!! Will recommend!!!
Very nice quality Salt and Pepper mills. On our old ones the salt and pepper came out the bottom, so every time you set them down some spilled out on the table. These, the salt and pepper come out the top automatically when you tip it over. Problem solved!
Pending test, looks great, thank you!
good size.... It doesn't grind very finely but it's very practical.
Amazing ❤️❤️❤️ great quality and big size!!
Love love love! Good size but does require a lot of aaa batteries😀
appears as expected, but each of them take 6 AAA batteries.
Always wanted a set and glad I purchased this! Only advice to to make sure you have triple A batteries. Each one takes six!
These products are easy to use and they look good on the table.
These are amazing and so pretty on the counter.
works great! love it. Exceeded my expectations, grinds Himalayan salt to a fine texture. Pleased with this purchase
It works great, it's just that it takes up a lot of batteries
grinds perfectly
Love them perfect just what I wanted
works great! love it, grinds perfectly.
I haven't used it yet, but I love it I think it will be put to good use
Wow. These are a nice size. Hold a lot and you can adjust the grind size. Take 6 AAA batteries for each one. Activated just by tilting.
Nice salt and pepper shaker very heavy take six aaa's hopefully it will work good but it's pretty nice for the price
I love this product. It is so easy to salt and pepper while cooking using fresh salt and pepper.
Excellent Purchase🥗Very Satisfied with the Order🍝