SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidegallery.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidegallery.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
great
Wow, I'm honestly blown away by this wireless ergonomic Bluetooth mouse. The design is simply fantastic - it's comfortable to the touch and reduces strain on my hand even after hours of continuous use. It feels like it was custom-made for me! Plus, the sleek look adds a modern to my workspace which I absolutely love. On top of that, its wireless nature means there are no pesky wires cluttering up my desk or limiting movement. And let's not forget about the seamless Bluetooth connectivity; it pairs quickly with any device and maintains a strong connection without any annoying interruptions or lagging. The battery life too is commendable – doesn't require constant charging yet delivers high performance consistently. Overall, this product has greatly improved both my work efficiency and comfort level.
👍 I've just started using this bluetooth mouse and it's incredible.
Love it!
I've been using this wireless ergonomic Bluetooth mouse for a couple of weeks now and I must say - what an absolute game-changer! Its design perfectly fits in your hand making long hours at computer bearable without causing any discomfort or fatigue whatsoever. No more wrist pains for me! Also being cordless gives you so much freedom to move around while working – no more getting tangled up in wires! In terms of functionality too, I have zero complaints: quick pairing via Bluetooth with consistent connection quality; precise cursor control giving you accuracy during tasks; excellent battery life lasting days before needing another charge...the list goes on! Even aesthetically speaking, its sleek design adds a refined touch to your workspace setup. All these features combined make for an exceptional user experience that exceeds expectations.
This little gem has made working from home much easier.
Erg design + wireless feature = perfect mouse! Highly recommend.
I can't praise enough about this product! The comfort level due to its ergonomic design is beyond words; it feels like a natural extension of your arm rather than an external device you need to operate. Plus, being wireless gives you freedom from annoying cords while maintaining excellent responsiveness through Bluetooth technology.
so impressed by how comfortable this mouse is
nice