SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidegallery.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidegallery.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
nice
I've always been a bit skeptical beauty gadgets, but I have to admit, this face roller has completely changed my mind. The 3D design is not just aesthetically pleasing; it's also incredibly functional. It fits perfectly into the contours of my face and feels like a gentle massage when I use it After only two weeks of consistent use, I can already see an improvement in my skin and firmness. Plus, there's something very relaxing about incorporating this little tool into my nighttime routine - it's almost meditative! Overall, I'm thrilled with the results so far and look forward to seeing even more improvements as time goes on.
I'm absolutely smitten with this roller.
My skin feels firmer and looks radiant.
When a friend recommended this roller to me, initially I was doubtful but decided to give it a shot anyway. To say that I am pleasantly surprised would be an understatement! This fantastic device seems deceptively simple yet delivers impressive results in terms of facial lifting and firming effects after regular usage over few weeks. But what makes me love this product even more is its therapeutic effect - rolling across different zones of your face actually relieves stress significantly by promoting better blood circulation which eventually leads to healthier skin.
been using it every night before bed and already seeing improvements in firmness and tone of my skin.
Great design, easy to use, and noticeable results. Highly recommend!
This roller has quickly become one of the most indispensable tools in my skincare arsenal! It’s compact enough for travel while being easy-to-use at home or on-the-go too – perfect for someone who’s always busy like myself. Beyond just looking nice (which they do), these rollers provide noticeable benefits: My skin looks brighter and firmer since using them regularly plus they’ve helped reduce puffiness around eyes remarkably well due their cool touch & massaging action that promotes lymphatic drainage effectively.
Can't believe how effective this little tool is! 👏
great