SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidegallery.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidegallery.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A box came a bit damaged, but parts inside are intacked. Works perfectly well, everything like from te picture. there are 3 pieces for mixing, a cable for charching and main stick. Very good product
If it turned on, let's see how long it lasts. At the right moment.
cool
Excellent product! Very good speed and good material. Arrived super fast and does its functions.
I recommend it
The product is great. The quality is excellent, delivery is fast. The box is almost perfect
It's super good, it works perfect for foaming my coffee, it only took me a bit of work to find out how the heads are changed, however it is just pulling them up and done, the box came a little battered, but the product in perfect condition, It came already with a little load so I could use it almost immediately after washing the heads.
Everything came to Me as it came in the package and I loaded it and today I'm going to make a chocolate shake
Very nice I need to try, then I will make a cappuccino
Excellent Product, good quality, good power, arrived early, 100% recommended
fast shipping, very good, love it
A great product is the second what I order, very good option for stirring, long lasts battery and good quality, widely recommended.
A+++ item
Great frother yet to use all options good for the price thank you
I like to drink coffee with milk in the morning, and especially if it's super with foam, I came to Odessa in two weeks
Excellent! Place the tip and can no longer remove it, but fine
It is highly as advertised, has 3 speeds which by first printing is well enough. Are 3 batsmen that lock very well to the support. Comes with cable for USB charging.
Quality and efficient in performance, very practical in its work, I recommend to buy.
Very fast shipping,. A quality product is seen. 3 power levels. Robust accessories, thick rods. Usb charging
It arrived very fast and was loaded, it brings another three points, but that is perfect to Creme my coffee.
I love it, a long time ago I bought one of the ones that are from the pile and the truth is very simple and the whisk fell, this one besides that is rechargeable, brings three beaters and they hold too well. In order product recommended
The box arrived too battered and although I do not keep a box, it suggests that the product will be damaged. I tried it and it seems it works well but I wish they would treat the items better
I find it very cool, I still don't use it, but it looks pretty good and good quality🙂
The product arrived on time, thanks to the seller! Works perfectly, I recommend the store.
My wife is happy, very beautiful, we need to try to see how it works. I arrive quickly to my country chili, very well packed... thank you very much
Works well, complete article fulfills the purpose is rechargeable good product, only the box arrived battered but it is a matter of the parcel
It is the second I buy, it is super good, it works perfectly, excellent quality and price Super happy with my purchase, more than I expected
I really like the product, it arrived well packed and delivery what it promises.
Excellent, not yet used but first impression is very good
The items you usually wanted to buy are cheap. They didn't use it often, they were hesitating to buy it, but this time the price was too cheap to buy everything. It's been done. The quality is also so good at a good price. They are equipped for emergency use, so I'll have something to use someday.
It came to me in a timely manner... now it's time to prove it and give another opinion on whether it works well or not
Thank you, I received the order. I liked the quality, three speeds, three nozzles, beautiful design. the seller sent quickly, M.5 stars!
Excellent product was old enough to reach me, it arrived in perfect condition, the same as the photo, with all its complete accessories Excellent 10/10 supplier
Very good product works well looks resistant I recommend congratulations to the manufacturer
Thank you very much, wow. Everything is as stated in the description and to my expectations👌🏻
Excellent, I exceed my expectations, very useful and of good quality, highly recommended and arrived very quickly. Grateful to the seller.
The product works 100% feel very good quality. Another point is that the engine feels super powerful compared to another that I had. I recommend it
I arrive in good condition, and it makes me very useful, it is the second I buy
The delivery surprised me was very fast, the materials look good quality relative to its price, a highly recommended product
Works perfectly well and I like the color