SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidegallery.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidegallery.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just love this! It's such a charming design with the cute duck and frog. My kids are more excited for bath time now.
This storage bag is perfect for my bathroom, it easily attaches to tiles and holds all of our bath toys. Quality product!
I'm impressed by how durable this toy bag is, even after daily use. Plus, it drains water quickly keeping the toys clean.
The quality of materials used in this bag outstanding - PVC and polyester combo works wonders! 🌟
No more cluttered bathtub thanks to this adorable storage bag. The strong suction cups keep everything in place.
This has been a great addition to our bathroom organization – versatile enough to store both kids' toys and adults’ items!
i can't believe how much i like this little thing! keeps all those rubber ducks neatly tucked away :)
this waterproof bag has made cleaning so easy no mold or mildew on any of our bath toys anymore
bought one for each kid they absolutely adore their new duck/frog pals during bathtime 🛁🐥🐸
All I have to say is WOW – what an effective drainage system! Toys dry out fast preventing any yucky build-up.
Absolutely thrilled with the purchase of this cute yet functional toy holder. It brightens up the entire bathroom space!
Who knew a toy bag could elevate bath time fun this much? The kids can't get enough of the adorable design.
it's so easy to clean and maintain, just rinse off and let it dry. love how simple it is!
🙌
beyond happy with this purchase. suction cups are strong and hold up even when the bag is full.
This isn't just for kids - I use it to store my shower essentials too! Versatile and practical.
The duck frog combo on this storage bag is simply delightful! It adds a touch of whimsy to our bath routine.
I've found that not only does this keep toys organized but also helps teach children responsibility by putting their toys away after bath time!