SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidegallery.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidegallery.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's cute and functional. The adhesive feels strong enough.
It's bigger than I thought. You have to be careful when sticking it, you have to do a lot of pressure and let it dry with nothing inside, otherwise the glue will not resist and will fall off. They enter without problems pens and pencils of different sizes, up to a small notebook. Don't put things that weigh heavily
the material looks good, for now I am satisfied.
love it so much!! fits perfectly under the desk, holds all my stuff neatly. highly recommended!
So happy with this under-desk drawer...it’s easy to install, roomy and very functional!
The material is very good, apparently. Excellent cost-effective
The best part about this product? No more hunting for pens or notepads - they're always right where I need them. 👏
Absolutely love this pull-out drawer! It has made working from home so much easier and efficient.
No more clutter on the desk thanks to this little beauty. Easy installation was a bonus!
Good product
What a great buy! It's sturdy, slides smoothly and keeps my workspace tidy. 👍
cool
This pull-out drawer is a lifesaver for small spaces! Keeps everything neat and organized.
very nice quality
Absolutely thrilled with this purchase. The quality is top-notch & it has made from home so much easier.
awesome
I'm surprised by how spacious this drawer is - stores all of my office essentials easily.
If you're looking for a way to declutter your workspace, look no further than this handy pull-out drawer!
this little gem has been an absolute blessing in keeping clutter off my desk 🙌
good😊
This drawer has truly transformed my workspace - it’s a must-have for anyone looking to stay organized!
Purchased for my wife who works from home; she loves it! Says her productivity has increased because there's less mess on her desk now.
Quite nice drawer with two options for installation: double sided adhesive tape or screws. Screws and tape were included. I used tape and then reinforced with 2 screws. However, I couldn't figure out how to screw the front 2 screws, as I couldn't remove the drawer from frame to have an access to holes.