SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidegallery.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidegallery.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is a great little stool. It's a lot smaller than I expected, but sturdy enough. I asked someone weighing over 100kg to stand on it. they could only get one foot on it because it's fairly small, but the stool managed to take the weight without cracking. l wanted something small as a base for a desktop fan that I keep near my bed. This worked perfectly. I think it would also work great as a footstool for the toilet. I would hesitate to use this to reach things, unless you're very petite be a child, because again, it's rather small and you may not be able to firmly place both feet on it.
Got here quickly and look good, and hold 170 pounds, so I'm happy
This folding chair is fantastic! The construction is solid, providing reliable support. I appreciate how easily it folds and unfolds, making storage a breeze. The shipping was prompt, and the chair arrived without any defects. The built-in handle is a thoughtful feature, making it easy to carry around. Highly recommended for its quality and functionality.
The folding design of this chair is very user-friendly, stable when unfolded, and easy to fold up. Definitely worth buying!
Superb quality folding chair! It's very comfortable to sit on and folds up easily. A strong recommendation!
The chair folds up smoothly and stays stable when unfolded. A very comfortable sitting experience, worth the purchase
This chair is sturdy with a convenient folding design. Great for home use or taking outdoors.
Great choice for this folding chair! It's well-made and folds up neatly without taking up much space, perfect for small apartments
A delightful shopping experience for this folding chair. Great quality and ease of use.
Very happy to buy this baby in the speedy sale, the object is exactly the same as the description, the quality is very great! The seller's service attitude is top-notch, definitely worth recommending!
This baby is really superb, I have never been so satisfied. Both the quality, appearance and practicality are top-notch. Five stars and highly recommended to all speedway users!
great quality, affordable price, fast logistics, and a great shopping experience, definitely worth every penny! Highly recommended!
I was really amazed by this purchase! The quality is superb, exactly as described, very satisfied.
I've been using it for a while before coming to review it, and it's definitely worth buying this item! Very stable and excellent performance!
I really exceeded my expectations with this purchase! Not only is the quality superior, but the detailing is perfect. I especially love the design of this item, it is simply my ideal look. Highly recommend this to anyone and will not be disappointed!
Very happy with this purchase and exceeded expectations. Every detail was taken care of. Highly recommend to all friends in need!
This purchase was a great value for the money! Not only is it affordable, but the quality is excellent.
This product has brought me an excellent user experience! It is not only powerful, but also easy to understand and operate. It can easily meet both daily use and special needs.
high quality, I am satisfied, I recommend it
it's great! I like the quality, style and color very much!
Received the item and was very happy with it! The details of the goods are very well done, tightly packaged, no damage.
This product really exceeded my expectations, its design and performance are simply flawless. It is very convenient to use and gives people a high-end feeling. be profuse in praise!
Very happy to buy this baby, the object is exactly the same as the description, the quality is great!
Very happy with the experience of this purchase! The product is exactly what I expected and the seller is very good at what he does. A buyer's show for your reference!
The quality of the goods is very good, value for money, satisfied to the extreme
This trip is worth it, strongly recommended! Every corner of this store is filled with surprises.
Very satisfied! The quality of the product was beyond my expectations and decided to come back with two other styles. Five-star praise undoubtedly! Buy you do not lose, this is a really super worth baby, for home dressing to bring more and more elements of the choice, always pay close attention to the raw materials of the goods extremely carved detailed ground
good
As a picky consumer, I have given this product/service a universal review. It has won my favor with its outstanding performance and excellent quality. Both in terms of cost-effectiveness and user experience, it can be considered first-class, strongly recommended!
The product quality exceeds my imagination and is very convenient to use.
Simple yet not simple, this treasure perfectly meets my expectations. Stable performance and convenient operation make me love it.
Not only does it have a beautiful appearance, but it is also very convenient to use.
The product quality is very reliable, making people feel at ease. Give a five-star review without hesitation!
The design of this product is really user-friendly, and its user experience is very smooth, making me feel very comfortable. Moreover, its appearance is also very exquisite, which really makes me love it.
A stool this sturdy is finished to hold the weight of an adult, and I can even stand on it safely.
satisfied
The quality is sturdy and easy to carry, I can always take it along with me, every day when I go to work and I don't have a seat on the subway I open it up for a ride break, which is very convenient.
my daughter loves it and must sit on this stool to study!
It's small, but what I need it for is very good