SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidegallery.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidegallery.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As a parent, I appreciate how this holder has transformed our family road trips. The kids can easily watch their favorite shows without straining necks thanks to the 360° rotation feature and adjustable arm. Plus, it's so sturdy that we don't have to worry about our devices falling or shaking even on bumpy roads. And when not use? It tucks away neatly without cluttering up the car - truly a must-have for every family!
I've tried several phone holders before but none of them compare to this one Its quick installation process is stress-free and requires no extra hardware - an absolute time saver. What sets it apart though is its wide device compatibility which fits all our gadgets perfectly including those with protective cases on them. But my favorite thing about it? The anti-shake build! Even on uneven terrain, my phone stays securely in place making driving less distracting and more enjoyable.
Holder looks very good and strong.
Good quality. I love it.
works really good, does what it needs to do. good quality, just what i wanted 👍
Great holder. Quality material, holds tight. Let's see how it will show itself in operation.
I love that this holder fits even devices with protective cases on them. It’s universally compatible which makes it ideal for everyone in the family
The perfect in-car companion - keeps my phone secure and perfectly positioned all throughout my drive.
This holder's anti-shake feature is great! I was able to navigate through maps smoothly without any interruptions 🗺️
this holder has made road trips so much more enjoyable. we don't have to worry about our devices falling or shaking anymore
Love how it can be adjusted to avoid discomfort during long drives, especially for kids in the back seat.
The quick installation process was stress-free which is always a plus for me. And the wide device compatibility is just amazing!
Durable and adjustable, just what I needed for those long journeys 😊
i'm loving that i don't have to worry about shaking or tipping with this product even on uneven terrain
The adjustable base clamps onto my kitchen counter like a dream, making following so much easier.
This holder is a life-saver! Perfect for video calls and watching movies. Love the 720° rotation feature. 😍