SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidegallery.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidegallery.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As someone who spends most of their day working on a computer or playing games online, finding the perfect mouse was critical for me – and I believe I have found just that in this ergonomic wireless Bluetooth mouse. From its sleek design which fits comfortably in your hand reducing fatigue during long hours of usage, to its high precision control with easily adjustable 1600 DPI sensitivity ideal for both gaming & office tasks – every aspect of this device screams quality. It connects effortlessly via Bluetooth 5.0 across multiple devices offering cable-free convenience at all times while also being compact enough making it portable & convenient especially when you are constantly on-the-go like myself! But what truly sets this device apart from others is its long-lasting battery performance ensuring you are always ready irrespective of where you are or what task lies ahead! Aesthetically pleasing as well as functionally superior – This one ticks all boxes!
I've been using this ergonomic wireless Bluetooth mouse for a few weeks now, and I am genuinely impressed. The comfort it provides is unparalleled - the design seems tailored specifically for right-hand use, fitting snugly into my hand and preventing any strain even after hours of continuous work. Its sensitivity adjustment feature is another game-changer; being able to switch between 1600 DPI sensitivities has made both my gaming sessions and office tasks much more precise and controlled. Moreover, its portability has proven to be incredibly useful. Being lightweight yet robust, it's easy to carry around in my bag worrying about damaging it. The battery life too deserves a special mention - I can't remember when was the last time I had to charge it! In conclusion, this mouse isn't just an accessory; it’s an essential tool that significantly enhances productivity.
This mouse is a life-saver! The ergonomic design makes it super comfortable to use and the Bluetooth connectivity means no more tangled wires. Love it!
Finally found a mouse that doesn't strain my wrist after hours of work. Plus, the DPI sensitivity switch is perfect for when I need precision control.
Lightweight, portable and long-lasting battery life - what's not to love This little gadget has become my go-to tool both work and play.
👌 no more cables to bluetooth technology really convenient
The sleek design fits right into my minimalist workspace 👍 And its lightweight build means I can carry it around with ease.
😊happy with this purchase great for right-hand users like me also i don't have to worry about charging all the time because of the long-life battery
I was skeptical at first but this wireless mouse exceeded my expectations! It's so easy to connect via Bluetooth 5.0 and works flawlessly on multiple devices.
I'm impressed by how comfortable this mouse is. Also, being able to adjust DPI sensitivity helps me easily switch between gaming and office tasks without any hassle.
Couldn't be happier with this purchase! 😍