SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidegallery.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidegallery.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This humidifier has been a game changer in my home. The ultrasonic mist technology is so quiet, it's barely noticeable - perfect for when I'm or trying to sleep. Plus, the 300ml water tank means it lasts ages before needing a refill. It's also that it has an automatic power-off feature when the water level gets low, so I don't have to worry about safety issues. And let not forget the aromatherapy function! Adding some essential oils creates such a calming and relaxing atmosphere at home.
Love the ultrasonic mist technology, it's so quiet! It's perfect for my home office where I need to concentrate. The aromatherapy feature is a bonus!
This humidifier has been great during winter. My skin and sinuses are thanking me 😊 Plus, the automatic power-off when water level is low gives me peace of mind.
Nice stuff
I'm all ambiance and this little gem delivers with its multiple light settings. Warm light for cozy movie nights, blue breathing light when I want to chill out.
It is beautiful I recommend it very much works excellent
very good humidifier 👍
The best purchase I 've ever made!! As it shows the videos and photos. And it has several modes for the steam to come out in different ways!!
Great product! Compact enough to fit on my nightstand but still packs a punch with 300ml water tank capacity. Perfect for small spaces like mine 👍
no more dry air in our apartment thanks to this amazing device we use essential oils too it smells divine in here now
Bought this as a gift for my wife who loves aromatherapy she says it’s easy to operate even comes with remote control She’s thrilled!
The problem is that those of the parcel instead of delivering it threw it and drips, I suppose it has to be seen quartiado from somewhere
The timer options are very helpful especially at night Now I don’t have to worry about turning it off before going bed Safe and convenient 🌙
A lifesaver during flu season helps keep the air moist making it easier breathe also love that you can add essential oils 👃👌
it's not just practical but stylish too looks good on any tabletop adds character room plus points for design!
The product is recommend
Top notch product!
I loved it!!!! simple but very cute!!!!
Perfect for aromatherapy lovers like myself 🥰