SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidegallery.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidegallery.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For someone who's hard to shop for, the eternal rose is perfect. The pink one is so vibrant and brings a lot of joy.
I gifted this to my mother, and she can't stop admiring it. The rose is beautifully preserved, and the glass dome feels very high quality.
The eternal rose is such a lovely piece of decor. I have the blue one in my study, and it adds a touch of elegance. Definitely worth the purchase.
I recently bought the eternal rose in a glass dome for my partner's birthday, and it was a hit! The quality is superb, and it looks enchanting with the LED lights on.
The eternal rose in blue is a showstopper. It's a great decorative piece and elevates the look of my living room.
I've bought several eternal roses for gifts, and they're always well-received. They're beautifully made and perfect for any occasion.
As a huge Beauty and the Beast fan, I'm in love with this rose. It's like having a piece of the movie in my home.
Received this as an anniversary gift, and it's so meaningful. The eternal rose symbolizes our love beautifully.
I'm really into unique home decor, and the eternal rose fits right in. The pink one looks so elegant.
The eternal rose is a fantastic gift idea. My wife prefers it over traditional flowers, and the LED light adds a romantic touch.
My girlfriend adores her rainbow eternal rose. It's such a unique gift, and the craftsmanship is amazing.
I gave the eternal rose to my mom, and she absolutely loves it. She says it's the best Mother's Day gift she's ever received.
Just got the eternal rose in glass dome, and it's even more beautiful than I expected. The LED lights really make it stand out.