SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidegallery.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidegallery.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My first phone of this kind, so I do not have many parameters, but I can say that I liked it. The material looks good, the cables that came are great and the sound looks good too, I liked the battery, for my use style (only at home) it is enough. About noise cancellation, it exists, but even if I never have everything experience I know how it must be a quality one. So I can say that for the price I paid I am satisfied because I did not buy for this purpose, the cancellation of it is not strong, just a slight distance from the sounds, but it depends on which, of the fan actually decreases, however it depends a lot on the height and the environment. Finally, I waited a while using it to come here to talk, even more with the fees, buying around here has to be worth it, I bought the blind ones, because I still barely had evaluation, but I don't regret it.
These headphones are a dream come true. The noise cancellation is top-notch and the sound quality, superb! 😍
love love love these headphones. so lightweight i can wear them all day without discomfort.
The battery life on these is insane. I've used them for an entire cross-country flight with no need to recharge!
No more annoying background noises while trying to enjoy my music 🎧 Noise canceling feature works like magic.
I'm really impressed by the panoramic stereo sound they offer, feels I'm in a live concert every time I put them.
wow...just wow...the active noise cancellation is amazing...i could be at a busy cafe but it'll feel like i'm in my own world...
The built-in microphone makes taking calls super easy and clear even when I am out running errands 👌
If you're looking for comfort, great sound quality and long-lasting battery life, look no further! These are perfect!
Seriously good investment! They have made working from home so much easier - no distractions thanks to the excellent noise-canceling tech.
i never write reviews but had to for this one. best purchase ever!! crystal clear audio & impressive bass👏
These headphones have truly enhanced my music experience with their rich bass and clear mids, feels like I'm in a studio every time!
Love how easy it is to control calls and music with these headphones - no need to constantly reach for my phone anymore 🎵
The comfort level of these headphones is unparalleled...and that's coming from someone who wears glasses 👓
My husband got me these as a gift, best present ever!! They're incredibly comfortable and the sound quality is top-notch.
These are perfect for those long video conferences at work – great mic clarity & noise cancellation makes sure I don't miss anything important.
I love how quickly they connect via Bluetooth. Makes life so much easier!
Takes movie nights to another level! Feels like you’re right there in the scene thanks to the surround sound effect 🍿🎬
Absolute value for money! Great features packed into one set of wireless Bluetooth headphones- a must-have!
These headphones have been my savior during late-night study sessions. The noise cancellation feature helps me focus better 📚
I'm really impressed with the battery life on these, I can go days without needing to charge them again.