SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidegallery.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidegallery.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This scarf is pure luxury, so soft and warm. The plaid adds a timeless charm that I absolutely love! 🥰
wow, this thing is huge! it's like having own personal blanket wherever i go. the cashmere feels amazing against my skin, too.
I'm impressed by how lightweight yet warm this scarf is. It's perfect for those chilly winter days when you don't want to compromise on style or comfort.
The tels are such a cute detail! They add an elegant touch to an already beautiful accessory.
This shawl wrap has been my saving grace during cold outdoor activities. Keeps me snug as a bug!
Absolutely adore the classic colors available - they match with everything in my wardrobe👌
Perfect size for wrapping around multiple times without feeling bulky ❤️ And so comfortable too!
i never thought i'd be this excited about a scarf but here we are... it's just THAT good 😂
The of cashmere paired with its substantial warmth makes this piece truly luxurious.
this one’s perfect for anyone who loves staying stylish even in winters – the plaid pattern goes well with almost anything!
Tassel detailing? Yes please! Adds such elegance to any outfit I wear 💕
This isn’t just a winter essential; it’s become my fashion statement throughout the season ❄️
impressive 👍
Bought one in each color because why not? Both shades look classy and versatile 🔥
wrapped up in this beauty feels like being wrapped up in a cloud ☁️ so soft and warm
the size is just right – not too big or small. it’s like they knew exactly what i needed 🎯
I love how I can style this scarf in different ways, from a shawl to a blanket wrap... versatility at its best!
This is the perfect accessory for winter. It's stylish, warm and oh-so-comfy!
My favorite part? The tassels! They add an extra touch of elegance that really elevates the look.
The plaid design is timeless and goes with everything. Definitely an essential piece in my wardrobe now.
this scarf feels luxurious without being overly heavy or bulky - ideal for those cold but busy days on the go 🏃♀️
I've been getting compliments left and right since I started wearing this scarf! It's truly a statement piece.
Who knew staying warm could be so fashionable? This has become my go-to accessory during winter ❄️🧣
Loving the generous size of this scarf – it’s like having my own cozy blanket wherever I go 😊
Truly high-quality cashmere