SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidegallery.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidegallery.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent brush, temperature up to 120 degrees. Long cord and comfortable to hold in hand. Checked, works, heats up quickly. Packaging super: beautiful thick box and bubble bag. Thank you, I will experiment!⭐⭐⭐⭐⭐
As someone who has always struggled with styling tools, I can't express how much this ceramic curling brush has transformed my hair game. The thermal heating technology is fantastic - it heats up quickly and evenly, ensuring that each strand of hair gets the perfect amount of heat. Not only does create beautiful curls and waves effortlessly but also leaves my hair looking shiny and healthy due to its ceramic coating. It's easy to handle, lightweight yet sturdy in construction making a joy to use every day. I've received so many compliments since using this tool; people often ask if I've stepped out from a salon!
I'm absolutely in love with it 😍
Perfect curls, less frizz!
I am absolutely thrilled with my new curling brush! As someone with naturally straight hair, achieving voluminous curls was always a challenge for me. But not anymore! This product works like magic on my stubborn locks giving them life and bounce without causing any damage or frizz thanks to its ceramic material which evenly distributes the heat while protecting the hair shafts from overheating. Plus, it’s incredibly user-friendly – no more wrestling with clunky irons or burning fingers.
best purchase ever!!
Loving this thermal heating brush - quick, easy and gives stunning results!
This curling brush is an absolute godsend for those busy mornings when you need your hair to look fabulous in minutes! With quick heat-up time and even distribution of warmth through the bristles because of its thermal heating feature, you can achieve gorgeous curls or beachy waves in no time at all. And let's not forget about the benefits of having a ceramic coating – less damage and more shine for your tresses! Whether you have short bob or long tresses, this tool works wonders on all lengths.
The ease of use coupled with fantastic results has left me recommending it to all my friends.
Ceramic coating + swift heat-up = my new favorite hair tool. 👌
I never thought I'd find such an amazing styling tool until I came across this one! The combination of ceramic material and thermal heating technology makes creating stunning hairstyles effortless while keeping your locks healthy-looking by minimizing heat damage. What sets this apart from other products on market is its ease of use - you don't need any special skills or techniques to achieve salon-worthy curls. All in all, this curling brush has been a game-changer for me and I can't recommend it enough!
no need for a salon visit anymore!
Effortless waves in minutes with zero damage. Couldn't ask for more!
Having tried numerous hair styling tools over the years, I can confidently say that this ceramic curling brush tops them all! The thermal heating ensures my hair gets curled quickly without causing any damage. Plus, the ceramic coating not only gives an extra shine but also makes sure there's no frizz after styling. It’s lightweight yet sturdy and fits comfortably in hand making it easy to maneuver around your head. Whether you're going for soft waves or tight curls, this tool delivers consistently beautiful results every time.
The ceramic curling brush with thermal heating has transformed the way I style my hair every morning.
This curl brush is a keeper - fast, efficient and leaves hair shiny.