SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidegallery.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidegallery.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What really takes the cake though is how well it works for both men and women alike. There's gender bias here; anyone can rock this cap with pure confidence! Whether you're a guy looking to add some sophistication to your outfit or a gal wanting to sport an edgy look, this cap has got you covered. The fit? Oh man, don't even get me started on how comfortable it is! Slap it on your noggin and boom – instant comfort plus style points through the roof! So yeah, whether you’re stepping out for a casual stroll in town or heading off to some swanky event where you need to up your fashion game – slip into this beauty of a cap and watch heads turn in admiration.
The of cotton, polyester, and wool makes this cap durable yet soft to the touch. I'm impressed!
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i've got a thing for caps but this one's different... it fits so comfortably on my head others i've tried before.
It truly enhances any outfit
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Classic look
The 8-panel construction offers such an authentic feel while the herringbone pattern gives off vintage vibes - love it!
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My head feels so snug in this cap, yet it doesn't feel tight at all. Breathability is a big plus!
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This newsboy cap has become my favourite accessory for the spring and autumn seasons. It offers just the right amount of warmth.
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comfortable cap
A stylish unisex accessory that everyone can rock. 👍
This herringbone patterned cap has a classic charm to it. Love it!
Durable and soft, thanks to its premium blend of materials.
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The perfect transitional weather hat - warm but not too heavy for spring or autumn.
i've been getting so many compliments on this cap... timeless style really stands out
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