SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidegallery.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidegallery.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just received my tennis trainer. It's compact and portable, yet provides a stable base for practice. Great buy! 👍
Totally in love with this rebound device - it's perfect for solo practice and suits players of all skill levels.
This product is amazing! It has an elastic rope that gives consistent ball rebound, making practicing so much more efficient.
i've using this thing for weeks now...durable pe base really holds up well...great value...
Durable and stable! Improved my game significantly.
Absolutely fantastic! This tennis trainer is suitable for beginners like me as well as professionals. So versatile!
The design of the tennis trainer is genius – compact but super effective. I can take it anywhere with me 🎾
I found this to be an excellent training tool, the durable PE base offers great stability which makes practicing easier than ever before.
Bought one of these trainers a while back and I'm impressed by its performance. The elastic rope ensures I get consistent rebounds every time.
I've been using this tennis trainer for a couple of weeks now, and I'm really! It's compact enough to take with me wherever I go, yet the durable PE base provides excellent stability. The elastic rope ensures consistent ball rebound which has helped improve my game significantly.
this little gadget has improved my game significantly...portable and easy to use...thumbs up from me 🙂
I have been using this heavy duty trainer since last month and oh boy what a difference it made in my game, highly recommended!
No need to worry if you're just starting out or already at pro level - this device caters to all skill levels effectively 👌
This device is perfect for solo practice sessions. Its design is compact and portable, making it easy to around. Despite its size, it offers great stability due to its durable PE base. Additionally, the elastic rope gives a consistent ball rebound which has improved my skills immensely.
just got mine...compact design makes it easy to carry around...durable too...
My game has improved dramatically since using this trainer. The durable PE base and the consistent rebound are top-notch!
The elastic rope on this device provides a consistent ball rebound, which is perfect for honing my tennis skills.
This trainer is so portable, I can practice anywhere! It's become an essential part of my daily routine. 🎾
The tennis is an absolute gem! It's suitable for players of all skill levels - from beginners like myself to professionals. The sturdy PE base guarantees stability while practicing and the elastic rope provides steady rebounds every single time!
What an amazing training tool this turned out to be! Being able to practice anytime anywhere thanks to its portable design has made such a difference in my routine. Plus, the durable PE base ensures that it stays put during intense practice sessions.
I love how compact yet effective this tennis trainer is. Now I can take my training sessions wherever I go!
I must say this tennis trainer exceeded all expectations! Not only does it have a solid and stable PE base but also features an elastic rope that gives off consistent ball rebounds – allowing me hone my skills effectively.
this tennis trainer is a must-have...perfect for solo practice and fits all skill levels...
Perfect for solo practice, really helps in sharpening my skills.
Compact but efficient. A must-have for tennis enthusiasts!
This heavy-duty tennis trainer has been nothing short of phenomenal for improving my game play experience. Its compact size means I can easily transport it without any hassle whilst the robust construction guarantees longevity even with frequent use!
The elastic rope provides a consistent rebound. Love it!
A portable design that's perfect for on-the-go training sessions.
I've been using this trainer for a few weeks now and it's doing for my game. The durable PE base provides excellent stability, making solo practice sessions much more effective.
Great tool to enhance skills at any level of play.
This compact tennis trainer has become an essential part of my routine. It is portable enough to take anywhere and the elastic rope ensures consistent ball rebound every time.
This device is easy to carry around and very effective.
Sturdy base, great stability - excellent purchase overall!
Ever since I started using this tennis trainer, my skills have improved remarkably. The durable PE base provides excellent stability and the elastic rope ensures a consistent ball rebound every time. It's compact and portable design is an added bonus!
Perfect for players of all skill levels, very versatile.
A fantastic tool to improve your tennis game!
What I love about this device is its versatility - suitable for players at all skill levels. Its sturdy PE base offers great stability during intense practice sessions.
Great
This product exceeded all expectations! Not only does it have a solid PE base but also features an elastic rope that gives off consistent ball rebounds – allowing me hone my skills effectively.