SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidegallery.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidegallery.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am completely thrilled to share my experience with this laser toy, which has truly revolutionized playtime for my beloved feline companion. This product is nothing short of a game-changer in our household! My cat, affectionately named Whiskers, has never shown such high levels of activity and engagement. Adding even more value to this purchase is the 3-in-1 feature that comes included within the product design. Not only does it keep Whiskers entertained for hours on end but also offers a variety of options to switch things up during play sessions preventing any chance of boredom setting in. I've found that the LED light emitted by this toy strikes just the right balance between brightness and gentleness - ensuring visibility without being too harsh or harmful on Whisker’s sensitive eyes. This makes it perfect for our late-night bonding sessions when we're winding down from our day but still want some playful interaction. The level of enjoyment that both me and Whiskers derive from its use far outweighs its cost making it not only an essential addition to your pet supplies but also providing great value-for-money.
I have cats at home that are usually quite lazy, but interactive toy has them up and running like never before! I love how it stimulates their natural hunting instincts and keeps them fit. Plus, it's durable enough to withstand my fur' rough play.
😺💖 Ever since I brought this interactive laser toy home, my feline friend can't get enough of it. She loves chasing after the lights and it's such a joy watching her pounce around trying to catch 'em all! Not only does she get some much-needed exercise but also helps keep boredom at bay.
We love it so much, thanx
🐾❤️ This laser toy is a hit in my house! It’s so versatile and engaging that even my older cat who usually prefers napping has started joining in on the fun. The LED light is bright enough for them to see but not too intense – definitely worth buying.
Wow!!! What an amazing find...this 3-in-1 cat toy has kept my kitty busy throughout the day (and night). The flashing LED light adds another layer of excitement making him more eager to play with it again and again 😻