SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidegallery.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidegallery.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been on the hunt for a toy that would keep my feline friend entertained and engaged, and this interactive chew toy has exceeded all expectations! The bells add a delightful auditory experience that seems to captivate her attention instantly. And let's not forget about the catnip - she absolutely adores it! It's so heartwarming to see her pounce, chase, and play with such enthusiasm again. I appreciate how well-made it is too; even after hours of playtime, it still remains intact which speaks volumes about its durability. Highly recommend this product to any cat parents out there looking for an effective way to stimulate their pet’s playful side.
🐾 Wow, this chew toy is a hit with my furball!
nice
Our senior rescue cat wasn't showing much interest in toys until we introduced him to this interactive chew toy. Now he can’t seem to get enough of it! The jingling bells are like music to his ears – they always perk him up no matter what mood he's in. Plus, the added bonus of the infused catnip just sends him over the moon with excitement! He chews on it constantly but surprisingly enough, there hasn't been any sign of wear or tear yet which gives me peace of mind knowing I made a quality purchase. This little gem has brought so much joy into our lives by reigniting our old boy’s youthful spirit!
Bought it for my kitty, she adores it. Great quality, worth every penny.
highly recommended 👍😻
The interactive chew toy was an instant hit with my two cats - one adult and one kitten. They both love chasing after the sound of those tinkling bells while getting their daily dose of exercise which is fantastic as indoor pets need stimulation too! But what really sets this toy apart from others is definitely its unique feature: Catnip infusion! My kitties simply can’t resist its allure; they’re constantly pawing at it and chewing enthusiastically which keeps them busy for hours on end leaving me free time without feeling guilty about neglecting them. Moreover, despite the constant play, it has held up remarkably well. No rips or tears - a testament to its superb quality. I'm truly satisfied with this purchase and would recommend it to any cat owner who wants their pet to have fun while staying active.
10/10 will buy again.