SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidegallery.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidegallery.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They are the containers that I usually buy are good and they seem very durable to me, I already have more than 10 of these and they are worth it
Everything correct and perfect, I have bought twice and I will order more from other sizes shortly.
Very nice
Beautiful, solid
it is beautiful and I am using food door
I am very satisfied
Recommend to buy 1 size above.
All whole, everything is wonderful. I order for the second time, satisfied, recommend
I really liked my kit of pots, they all came in perfect condition, I bought a few more after I received the first ones, all packed in individual boxes
The product is as described in the advertisement.
good quality
The pots are beautiful and of good quality. A little smaller than I imagined.
Quality is good
They're not perfectly airtight. If you fill with water and turn it over, it has a little loss so air can get in. But better organized is the products than leaving them loose in their containers.
Excellent product, price quality. It's second time I buy. I recommend it a lot
Very nice
It's very good I thought it was just a little bigger but hey it's not bad they work well
I thought it was made of glass but it's plastic. And I'm really pleased with the length of the boxes
Super parents, I love that they are not a simple plastic, if not rather they are of good quality and have a shine in the plastic that gives a touch of greater elegance, I love
Good material and very aesthetic, arrived in good condition
Just like the photo. Exact measures. Materials of optimal quality.
I bought two packages and the 1300 ML arrived well, I liked them and thanks
I loved super good product quality. Is the same as the photo 😃10 out of 10 without any product failure. Practical to wait for what you need from the pantry love it❤️
The product arrived well packed and meet the product descriptions I like very good quality of the material
I liked it a lot, if it were a little bigger it would be interesting, because there is a little bit of rest of 1 kg, but it is missing
Same as the image, they do their service perfectly and they are very beautiful, the only thing that the closures are a bit fragile,
perfect for what I wanted for would recommend 👌 perfect
quality at the top, I bought more
It is very good for the price, a little small but for what I want is fine .. resistant plastic. I'll buy more.
Very practical boats to organize food, the truth is that I love them.
Excellent quality, they came well protected and the material is very good
Quite good, the plastic is resistant although I feel that they do not close super strong, I would not use it for something liquid and take it with me on lunch, but if to store things at home l, I liked them very much!!!
The product very good, but I had to split the noodles, I don't know if I take the measure wrong or the product is small, but I would buy again.
I ordered them to store the dog treats. Smaller ones are perfect for small pouches of treats, medium sizes are perfect for dental chews. The biggest container can hold up to 500g of treats. They’re seal well, no more smell of dog treats and it will keep it fresh longer. An even bigger one would be great that is the double of the size of the biggest as I order 1kg of treats for my dogs as well, but other than that they’re perfect!
Came well packed and as described. The pots are well sealed and good for storing things.
Are very beautiful. Plastic is half thin, expected to be thicker. I hope it lasts.
The product was well packed, everything is perfect! Thank you
As the description, two covers came with a broken sleeve but they serve in the same way. Recommended 100%
They're really well done.
Very beautiful arrived well and very useful Thank you I recommend them
Good quality come in perfect condition and arrived before the scheduled date