SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidegallery.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidegallery.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
these lights are absolutely wicked. They sync up with my music like a dream they dance along to the beat in perfect harmony. When I'm chilling out, grooving to my favorite tunes, these lights add another layer of awesomeness that takes everything to a whole new level. It feels like being at an epic concert or rave without even leaving the comfort of my own home! And let me tell you about the quality – it’s off-the-chain good! No glitching or random blinking nonsense here, no sir! They work flawlessly every single time. Just pure rhythmic illumination that flows seamlessly with whatever jam I've got playing. You might think all this tech would be hard to set up but nah, it was as easy as pie! Even for someone who isn't super tech-savvy - trust me on this one - there were no headaches involved whatsoever. As for value for money? Let's just say they're worth every penny and then some! Honestly, if you're into music and want to elevate your listening experience beyond anything you could imagine - don't hesitate on getting these lights. So yeah guys, if anyone asks me whether they should buy them or not – heck yes is what I’d say! Get ready to have your socks knocked clean off because once these lights start doing their thing synced perfectly with your beats... well mate, there's simply nothing else quite like it out there!
This water is a lifesaver for me and my pets. Keeps them hydrated all day long without me having to constantly refill their bowls.
😍Love how the light changes color with the rhythm of my tunes🎵
really great
Absolutely fantastic product, makes entering and exiting my car an experience in itself!
amazing colours
so beautiful
this door light thingy...it's lit 🔥 literally
love these lights
fine