SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidegallery.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidegallery.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently purchased this mushroom-shaped tray, and I must say it's been an absolute delight. The combination of wood and ceramic gives it a unique charm that is both rustic and elegant at the same time. It fits right in with my eclectic decor style! The mushroom shape adds a whimsical touch that never fails to bring a smile to face whenever I see it. Not only does it look great, but its functionality is also top-notch. It's sturdy enough to hold all my knicknacks without any worry of them tipping over or falling off. All in all, this tray has proven itself as not just an attractive piece of decor but also a practical addition to my home.
🌟 This tray is just lovely!
This mushroom-shaped tray is a home decor win!
This wooden-ceramic tray has quickly become one of my favorite pieces in the house! Its adorable mushroom design brings such warmth and character into any room where I place it. But don't be fooled by its charming appearance - this little guy means business when it comes to durability and utility! It can handle everything from holding keys at the entryway, serving snacks during gatherings, or even displaying candles for cozy evenings spent indoors. And let's talk about the materials...the blend of wood and ceramic creates such an interesting texture contrast while maintaining excellent quality overall.
absolutely adore this little piece.
Love this unique wooden-ceramic tray.
From the moment I laid eyes on this delightful wooden-ceramic tray shaped like a mushroom, I knew I had found something special. It’s not merely functional; there’s artistry involved here too—the way the natural grain of the wood melds seamlessly with smooth ceramic is simply stunning! Plus, its whimsical shape offers an unexpected yet pleasing aesthetic element that truly stands out among other household items. Despite being so stylishly designed though, what really impresses me about this piece is how practical it remains: whether used as storage for small objects or as serving platter during casual get-togethers—it handles it all with effortless grace. This tray has added a dash of charm to my home and I couldn't be happier with this purchase.
beautiful thing
so pleased 😊