SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidegallery.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidegallery.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love it. I have wanted one for forever and it works. The ice is good 😋
so far so good! we go through a lot of ice in Florida so this is essential in my house. shipping was super fast and I couldn't beat the price.
Just got my delivery . Cleaned it. Plugged it in.. awaiting results. Heavy, feels like it was a sturdy product and quiet
I'm loving my ice maker. It takes a minute to get going but once it start going it's going. Loving this purchase.
very good item. good size. fits nice on my counter with plenty of room. great product. my son loves it!! , works as advertised
Ice maker works awesome! Definitely worth every penny. My fridge ice maker is out and this little machine filled the whole tray in about 3 hours!
Beautiful, I love this little icemaker and am grateful that I can lift it. I replaced a heavier one that worked well. but was difficult for me to move.
I love it
I love this ice maker I recommend 💯 % 👌🏼
This is the BEST purchase i have made …. I love to eat ice and it is a easy setup and doesn’t take long at all for the ice to start making , Amazing
I absolutely LOVE this ice maker. Super easy to use, not very loud, and makes ice super fast. I learned if you add a little ice (only a few cubes) to the water reservoir it makes ice faster. And there are 2 size settings. The smaller one also comes out faster. It’s about 7-8 minutes for the small and 10-11 for the large.
I really love the ice maker. If works really well. Constant supply of ice on hand, great for parties and get togethers.
Super good, very practical, for home use, I recommend 👍 it
flipping awesome 👌, very good item, pretty cool
flipping awesome 👌, very good item am now making ice wife and grands eating as fast as it makes. Thank you
I got it for my daughter an she loves it she is so excited about it she has a habit of eating ice an it makes the perfect size ice when it's on small an the ice is almost like soft lol an it save me countless amounts of money from but so many bags of ice
Excellent product totally recommended in less than 15 minutes of installing it was already throwing ice, I recommend it leave me a Like if you liked this comment.
The ice maker I ordered makes ice a lot faster than I thought it would, very nice thank you.
works beautifully. there's two sizes for ice, I use filtered water, to decrease buildup. it has a clean option too though so when I need to do so I will. make sure you read instructions my house is pretty warm because my AC is out, so I had to put it in a room that had a cooler in it because when it was out in the normal kitchen area of my house it was overheating on the side walls. But the instructions have a temperature range it needs to be in to work properly. It wasn't making ice when it was in the kitchen because of the heat in my house. But since I've moved it it's been making ice beautifully and I absolutely love it, I store the excess ice in the freezer the basket is not too big but for a family of five it works amazing
works as advertised. This is the perfect gadget for me. it came on time. it's also sturdy. I am very pleased with this ice maker. two thumbs up, I highly recommend it
I love my new ice machine it so awesome works great and makes lots of ice glad I decided to get this one
It works great. I bought it for my classroom but my husband and I tried it out to make sure it works. He was impressed with how fast it made ice and I love that it holds 8 cups of water which we didn't even use 4 cups and were able to make slushes for the hot California summer.
This is amazing! It works perfectly! It was an easy set up ! Great product makes ice fast ! Highly recommended! Thank you !! , works as advertised!!!
I love this item just gotta make sure u put the ice in a freezer once it drops its super quick… i plugged it in 5 mins or less ice was already dropping! Definitely worth it!!!
Totally love it.I have been wanting one for a long time. Fast ,friendly and courteous. I will put it to work tomorrow.
I absolutely LOVE this ice-maker. It was exactly what I was looking for to add to my Coffee/Tea Bar. Easy to use and easy to clean.
Love this item makes ice in minutes and very easy to use
very good item, great little product this something I've always wanted. it is compact and easy to use. I can even travel with it.
beening wanting an ice machine at home for years. I love ice, no more midnight runs to Quick Trip for cups of ice I can just go to my kitchen 😋
I absolutely love this ice maker. Makes ice within 15 minutes and it's super easy to use. Great for cocktail parties, cookouts and just everyday use. , great little product, works as advertised, flipping awesome 👌
Does pretty good ice melt in your mouth!!!
I love it makes ice every 7 minutes great for party's when you need a little extra ice great for margaritas it makes both small & large ice cubes great buy will recommend to friends.
got this for my husband as a father's gift from me and his 2 girl, because he LOVES HIS ICE (under statement of the century) my freezer that is already small to begin with is full of Ice Genies x3 and ice cube trays x4 and this does the job of all of them in one. you will want to get a decent quality ice bucket to put them in after.
love this dang thing. kinda bulky when Yu don't have a lot of counter space but it gets the job done.
One of the best things I bought this year Work great less than 6 minutes got Ice Great for home bars
I love it.. nice nice, and I love that it has a handle
Amazing so worth it for the price i paid now I don’t have to keep filling my ice trays now
Great little product I thought I'd take a chance on this ice machine as my spouse leaves me with empty ice trays often, worth every penny.
I absolutely LOVE this machine! It only makes 9 bullet cubes at a time but they are done in just 6 min! I leave it on so as the cubes melt they replenish the water & as the cubes in the basket get used it will automatically create more. It runs quietly, I only hear it when it shovels cubes into the basket or runs water for the next set.
Great ice machine for the countertop. Keeps up. Great purchase.
This is AWESOME! 👍 you can choose to make small or large ice cubes. both hubby & I are thrilled with this purchase!
had one for 2 months before apt fire and loved it but this one cost less and is larger then the one from Walmart. Love it
It arrived very fast. It works great and the price was amazing! Thank you for having great products for reasonable prices.
yes very nice just the right size I would let a lot of people know about the ice machine is very handy for my countertop and I can also take it outside when I'm having cookouts
I absolutely love this ice maker and it is so easy to use.I like my drinks to be cold so this was a perfect option .This is a must buy if you want ice in your drinks especially when you have cookouts or even going camping lake or the beach.Thank you for this wonderful product
this is the best little nice maker! perfect for a small space like a camper and it makes ice very quickly.
very good item i ordered this and it was here in less than a week. i barely had time to wait before this arrived., works as advertised. Takes a while to make the 4 packs of ice before its ready to make useable ice 4 times needed to insure it is cleaned prooerly. Use tap water to make ice im not using. then after 4th time, i will use bottled water. love this icemaker already., Amazing, great little product, works as advertised, Amazing
I am loving this ice maker. It makes the cutest ice in about 5 minutes.
All I can say is that I absolutely love it!! Makes ice in 5 mins. It is very easy to use and love the bullet shaped ice. This was a great purchase!