SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidegallery.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidegallery.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
love it
I've always been a bit skeptical about kitchen gadgets, often finding them more trouble than they're worth. But this portable steel vegetable slicer and grater has completely changed my mind! It's incredibly easy to use, making meal prep so much faster and less of a chore. I love how versatile it is - whether I'm slicing carrots for a stir fry or grating cheese for pasta, it does the job perfectly every time. The design is sleek and modern but also very practical; it's sturdy yet lightweight enough to carry around if needed. And when I'm done using it? Cleanup is an absolute breeze thanks to its dishwasher-friendly design. All in all, definitely one of my best kitchen purchases.
I'm loving this slicer and grater!
Cuts well. Carrot cutting works perfectly. I 've been using it for a month, it's good! Thank you
Portable, efficient and easy to clean - the perfect kitchen companion! 🌟
Never before have I come across such an efficient multi-purpose tool for the kitchen as this vegetable slicer and grater! Its portability makes it perfect for both home use and outdoor cooking sessions during camping trips or picnics. Easy-to-use doesn't even begin to describe how seamless meal preparation becomes with this device at hand – from finely sliced vegetables to perfectly grated cheese, everything comes out just right without any hassle whatsoever! What's more, its stainless steel construction ensures durability while still being light enough not to be cumbersome in handling or cleaning after use.
Very happy. Works very well and is made with materials that convey quality.
cool
Excellent quality, I have already tested making potato chips and everything came out right, apart from other cutting possibilities it offers.
A must-have for quick meal prep. Durable stainless steel, cuts like a dream.
good
This compact yet powerful tool has revolutionized our family meals - no exaggeration here! With its ability to slice veggies thinly and grate cheese effortlessly within seconds, we've been able to try new recipes that would otherwise take too long with traditional methods. And let's talk about the quality: made from high-grade stainless steel that feels robust but isn't heavy at all - a perfect balance really! Plus there’s no need worry about cleanup afterwards because you can simply rinse off leftovers under running water or pop into the dishwasher if desired (trust me on this!). Overall we’ve found that having such an effective tool readily available in our kitchen has encouraged us to cook more often, experiment with new dishes and ultimately enjoy healthier meals.
ok
Lightweight yet sturdy, this slicer/grater makes cooking a joy. Cleanup's a breeze too!