SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidegallery.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidegallery.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have two L-shaped desks put together in a large U shape, and I needed a third pad for my laptop. I already have two for my other desktops and stumbled upon this one. It feels as sturdy as the Corsair version, with the added benefit of a wireless charging dock – a huge plus as I needed one instead of constantly plugging in my phone.
I've owned a few RGB mouse pads, and this one is great because it also includes wireless charging. The RGB lighting is a nice touch, but I often find myself not using it. The pad itself is firm but comfortable during long gaming sessions. The rubber backing keeps it firmly in place, even with heavy use. It might be a bit small if you're using a full-size keyboard, but it's perfect for a 65% keyboard, even on a low DPI mouse setting.
This is a hybrid between a mouse pad and a mat. It's generously sized and fits perfectly on the front of my desk. My keyboard sits comfortably on it with plenty of room to maneuver my mouse. It's soft and has a non-slip bottom, staying firmly in place.
I find this mouse pad pretty cool. It covers a substantial area, and the LED lights add a stylish touch to your desk.
This mouse pad is excellent. The material is top-notch, allowing the mouse to track efficiently. The vibrant colors are a plus. 5 stars!
I needed a high-quality computer mat and was thrilled to find one with a built-in charger. As a bonus, it lights up and adds a sleek touch to my desk setup that I'll love for years.
The RGB lighting looks pretty impressive, and it feels less bulky compared to my old RGB wireless charger, making it sleeker and less distracting.
I appreciate it when a design adds a touch of style to a function-focused product in a minimalist way. The charger is easy to use, and they've included a rubber grip to keep your mouse or phone in place. The light strip is crisp and intuitive. It may not be groundbreaking, but it does an excellent job of adding a nice accent to your workstation or gaming area.
This is my first desk pad, as I usually use mousepads. I'm really happy with this purchase because it accommodates my full-size keyboard and still leaves plenty of room for my mouse. The quality is good, and my mouse moves smoothly on its surface. The RGB lights and wireless charging work well, though it's worth noting that the charging speed is 15 watts, so it's not super-fast.
I'm not usually into RGB computer accessories, but since this one has a built-in wireless charger, I thought I'd give it a try. Plugged it in, and it instantly added some cool vibes to my space. Initially, my phone didn't charge, but I realized it needed to be directly plugged into an outlet (I had it connected to a USB port), and it worked. I would recommend it to liven up your workspace, with the charging feature as a bonus.
This mouse pad is large enough to accommodate a laptop on top, and the color-changing edge is a nice touch. It provides a smooth surface for mouse movement. However, I have a minor issue with the wireless charging; it requires precise placement for it to work.
I got this for my son, and he's thrilled with it. The quality looks great, and the LED lights and wireless charging pad are amazing features.
I love it! It's well-made and offers a variety of lighting modes. The added wireless charging for phones and devices makes it even cooler.
This desk pad provides ample space for your keyboard, mouse, and even a detached 10-key pad, and it looks fantastic! The RGB lighting is subtle and pleasing without being overwhelming, and the charging plate works flawlessly, even with a thick case. Highly recommended!
The lights have a vibrant color, and the wireless charger is a nice bonus, although it requires precise positioning.
So far, it's been working well. I've been using it for a couple of days now.
My iPhone 14 Pro Max doesn't charge with the MagSafe case, which is not a deal-breaker but a bit inconvenient since I have to remove the case.
Pros: -Feels premium and high-quality. -Suitable for various desk setups. -Easy to clean and use. Suggestions: -Consider offering desktop mats in other materials like leather.
This makes a perfect addition to my computer desk for gaming. I absolutely adore it.