SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidegallery.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidegallery.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is very light and soft... It has two functions, one to be able to sleep, which are very soft electric tokes and the other is to have energy during the day, which are slightly stronger electric shocks!! I liked it a lot
The perfect item to help condition sleep, highly recommended
It's super good, it feels like a tap that helps to relax, I 've slept much better since I 've had it, I fall asleep faster.
Very good, thank you
works well satisfied
I've used it a couple of times and I think it works, the vibrations are very faint
Good value for money and good product
Very good
We have to see how it works
Good product, let's try it tonight
It is small, it hits very well in the palm of your hand, I recommend it, you really concentrate on the touches it gives you and you don't think anything else, good for sleeping and anxiety, it lasts very well the battery has two modes the sleeping and anxious and speeds, it is easy to use, I recommend it
Excellent. Serves wonderfully
I already tried it but I doubt it will take effect so quickly
cool , it's giving electric pulses for relaxing 😌
Very cute, but it doesn't help me to fall asleep. I have tried it once,but will try it another time or two to give it an honest to goodness review.
it appears to be satisfactory and somewhat funny.
fine
There is something in this
Very good excellent product ,meets expectations
Seems correct To see according to the tests There are vibrations that are felt. I set to 9 to do the tests
It's relaxing. You feel little shocks. you can set in how strong you want it.
excellent, has several functions helps anxiety a lot and very discreet