SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidegallery.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidegallery.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This solar lantern is absolutely fantastic! Since we started using these for our backyard gatherings, they have been a consistent source of admiration and compliments from our guests. The way the candle inside flickers gives it such an authentic feel that you would forgiven for thinking it's a real flame burning inside. It's quite how realistic they look! One of the most amazing features about this solar lantern is its power source - sunlight! That's right, these incredible lanterns harness the energy from the sun to provide light in a sustainable and environmentally friendly manner. During the day, while hanging up in your yard or patio, they absorb sunlight which powers them through the night; making them not just beautiful but also cost-effective. Moreover, they are incredibly easy to hang up anywhere around your outdoor space without any hassle or need for professional help. This makes them super convenient as you can easily move them around according to your preference or need. In addition to being functional and practical with their renewable energy use and easy setup, these solar lanterns also add a touch of elegance and charm to any setting they're placed in. Whether it’s during an evening barbeque party or simply when lounging outside on a calm summer night – these lights create an inviting ambiance that everyone loves. So whether you’re planning a big gathering at home or just looking forward to enjoying some peaceful time outdoors under starlit skies – don’t forget these stunningly realistic solar-powered LED flickering lanterns that will surely make every occasion more memorable!
⭐⭐⭐⭐⭐ This lantern is an absolute gem! It's solar-powered, which means no more fumbling around for batteries or trying to find a power source. I love how it charges during the day and then provides a warm, inviting light at night. The candle inside gives off just the right amount of glow - not too bright, not too dim. Plus, it's eco-friendly! Definitely worth every penny!
Cute
I'm blown away by the quality this product. It charges quickly in sunlight and provides a soothing glow all night long.
Love this lantern! It's eco-friendly and adds a charming touch to my garden. The solar feature is fantastic, no more worrying about batteries.
👍👍 Five stars from me! I'm absolutely thrilled with this purchase. The candle lantern has added such a beautiful touch to my patio decor. It lights up as soon as dusk falls and creates a magical ambiance that we all enjoy – even our cat seems mesmerized by its soft glow 😺
nice
Absolutely love these beauties! They add so much character to my backyard with their soft glow.
These are perfect for anyone who loves spending time outdoors after dark; they provide gentle illumination that’s not harsh on your eyes 👀
I've got two words: Simply stunning! ❤️ These little beauties charge themselves during daylight hours only to transform into glowing orbs come evening time... it’s like having twinkling stars on your porch ✨✨ Their soft light adds an intimate feel when hosting late-night BBQs or simply enjoying some alone time after dark with a good book. And the best part? No electricity bills, no batteries to replace... just pure solar energy!
An excellent addition to our patio decor! Provides just enough light without being too bright or intrusive. Plus, it's powered by the sun!
The design of this lantern is simply exquisite! I adore how it lights up as soon as dusk falls creating such an inviting atmosphere.
I can't get over how magical my garden looks at night thanks to this amazing solar lantern!