SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidegallery.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidegallery.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love this wool cap! It's the perfect blend of comfort and style. The herringbone pattern adds a vintage touch that I absolutely adore.
just got this hat yesterday, already in love with it! warm but not sweaty thanks to the cotton blend...and so stylish!
I'm all about vintage fashion, and this flat cap hits just right with its classic herringbone pattern. It's like taking a step back in time whenever I put it on.
Totally recommend this cap - elegant yet casual enough for everyday use 👌
This hat is such an enhancement to any outfit! Feels great on the head and looks amazing!
Absolutely amazed by how comfortable this flat cap is despite its moderate hardness; fits snugly around my head shape without any discomfort.
i've been looking for something like this forever! finally found THE perfect woolen flat-cap 😊
Adore this cap! It's stylish and oh-so-comfy.
The color versatility of these caps is fantastic; can easily pair them up with different outfits every day.
👍👍👍👍
so comfy, fits like a charm...and that classic herringbone pattern just screams vintage fashion
My friends keep asking where I got this hat from – they love its unique style as much as I do!
Brilliant fit - snug but not too tight. The lining is a bonus!
This lightweight hat is perfect for my spring walks.
Loving the vintage vibe of the herringbone pattern, so chic!
This flat cap has become my everyday essential accessory 👍
This wool and cotton blend flat cap is not just an accessory; it’s become a part of me now 😊
The wool-cotton blend keeps me warm yet cool – it’s magic!
Perfect mix of elegance and casual style with this hat