SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidegallery.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidegallery.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow, this is so cozy! Perfect for chilly nights. 🥶
I'm in love my new blanket, it's like a warm hug from a friendly shark.
Super cute!!! I love it!!. The fabric is thin but it turns out to be very hot. I bought the XL to be wider on me and it was perfect.
This thing keeps me toasty and comfortable all day long. Best purchase I've made in months!
Adorable design!
The shark blanket is pure joy - comfort meets fun.
i didn’t expect the quality to be this good! it feels amazing against skin and keeps you really warm.
Cool shark. Bought for the children as a gift.
My kids can't get enough of their new blankets - they're wearing them nonstop since we got them.
It's like wrapping yourself up in your favorite childhood stuffed animal but better because it’s also functional 😂🦈
Just what I needed! This wearable blanket makes every movie night more enjoyable.
The fabric is incredibly soft, almost velvety. And let's not forget about that cute shark design...
i was skeptical at first but now i can't imagine life without it...so snugly and warm
satisfied
Great quality product at an affordable price point – definitely worth every penny spent 💰💕
It doesn’t matter if you’re young or old, everyone loves this adorable hoodie-blanket combo!
Comfort and fun all in one package.
Honestly the best thing I've bought for myself this year...so cozy and cute!
The shark design is a hit with my kids – they're now fighting over who gets to wear it next 😂
i have never been so comfortable while watching tv...it's like being hugged by a giant plushie 🦈
the same as the picture
Perfect blend of comfort and style - this wearable blanket checks all the boxes!
this has become my go-to attire when home alone...it's just too comfy not to wear 👌😊
Absolutely perfect for lounging around the house or even going out on colder days. So versatile!
It is quite narrow at the tail part, I measure 1.66, I asked for the size XXL and I hardly stay on my legs, for the same reason you have to be careful when walking so as not to trip. In general a good purchase and fun.
fine