SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bonafidegallery.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bonafidegallery.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product with very good sound, loved it
very durable
I like the style and the tint. the sound is not the loudest but I'm going to use them for work so I need my ears open. overall happy with my purchase.
Tested! ,Really cool shades!!
Really cool shades!!
This product I really like. They look great and the BT works really well. The sound they produce is good, just needs to be a little louder. With these I'm ready for the outdoors.
excellent sunglasses!
I love these.. they dark and I can actually hear your conversation.. very clear and perfect for gifts.
worked excellent
Perfect for listening to music and even answering calls are excellent I highly recommend them
I like these glasses they are so cool looking and I’ve gotten multiple compliments on them definitely worth the purchase. ,very satisfied
Great quality product,I really like these shades. Music quality is okay, not the best but I can make it work
Bought as gift for my husband. He said they work really well! I’ll buy more for gifts. Great quality, price and value!
Excellent buy! Very cool sunglasses! You can hear really well on these. Comes with the charging cord.
these exceeded my expectations, so much my wife took them and I had to order another pair for me
Love this! The sound quality is great. Very easy to use!
works perfect just low sound could be a little louder
perfect fit, pretty good sound, and they look cool 😎
TRIED THIS ASOON AS I GOT THEM CONNECTED WITHOUT ANY PROBLEMS TO MY PHONE SOUND GOOD AND ARE READY TO BE PUT TO WORK....VERRY NNNIIIEECE.
nice comfortable feel
I surely stunned a lot of people with these glasses. They are super cool. They sound real good on a call. I highly recommend. The coolest item so far
Yeah I bought two pairs of these glasses once you learn how to tap the side or what you need or we're back on off everyone likes them I have another pair ready to pick up tomorrow for a friend